Returns and Refunds Policy
Thank you for shopping at felicityfilters.com, your destination for high-quality photography equipment. We strive to provide products that meet your needs and exceed your expectations. If, however, you are not entirely satisfied with your purchase, were here to help.
For any return or refund inquiries, please contact us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email.
Returns
- Returns must be requested within 30 days of receiving the product.
- Items must be in their original condition, unused, and in the original packaging.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
- Shipping costs are non-refundable.
Exchanges
If you wish to exchange an item for a different one, please contact us at [email protected] to discuss the exchange process.
International Returns
For international returns, please contact us to arrange the return shipping. Customers are responsible for all return shipping costs.
We value your satisfaction and aim to make the return and refund process as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact us.